Cancellation & refunds
Cancellation, Rescheduling & Refunds
This policy explains what happens if you need to cancel or move your GameBlast event, what we do if the weather turns or the van cannot attend, and how deposit refunds are paid.
Last updated: 24 August 2026 · Policy version 2026-08-24
GameBlast Mobile Gaming Events · ABN 63 540 814 007 · Browns Plains, Queensland · gameblastau@gmail.com
This page is written in plain Australian English so it is easy to follow. It has not been written or reviewed by a lawyer.
Cancelling your booking
- If you cancel at least 24 hours before your event, you receive your A$100 deposit back.
- To cancel, call 0459 028 197 or email gameblastau@gmail.com and quote your booking reference.
- For cancellations made with less than 24 hours' notice, please contact GameBlast to talk about the options available for your booking.
Moving your event to another date
- You may request a free move to another available date by giving us at least two days' notice.
- Rescheduled dates remain subject to availability.
- If we cannot find a date that suits you, contact us and we will talk through what else we can do.
Severe weather
- GameBlast operates in most weather conditions.
- If severe weather makes operation unsafe, GameBlast will arrange a free reschedule to another available date.
Breakdown or major technical problems
- If GameBlast cannot attend because of a vehicle breakdown or a major technical problem, you may choose a full refund or a free reschedule.
- Your safety and your gaming experience are our priority.
How refunds are paid
- Refunds of the A$100 online deposit are returned to the same card or payment method used to pay it. We do not refund deposits by cash or to a different account.
- Once we process a refund, the time it takes to appear on your statement depends on your bank and our payment provider, and can vary.
- Any amount you paid directly to GameBlast on the event day is refunded by the same method where possible, or by bank transfer if that is not practical.
- If you have not seen an expected refund, contact us on 0459 028 197 or at gameblastau@gmail.com with your booking reference.
The remaining balance
- The remaining package balance and any applicable travel fee are collected manually by GameBlast on the event day.
- If your event is cancelled or moved before the day, no remaining balance is collected for that date.
Australian Consumer Law
- This policy operates in addition to, and does not replace, your rights under the Australian Consumer Law.
- Nothing in this policy excludes, restricts or modifies any right or remedy available to you under the Australian Consumer Law.